Privacy Policy

Last updated: [7.8.25]

PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AS WELL AS YOUR CHOICES AND RIGHTS. IF YOU DO NOT AGREE WITH THIS POLICY, YOU SHOULD NOT ACCESS OR USE THE WEBSITE.
THE WEBSITE IS INTENDED FOR INDIVIDUALS LOCATED IN THE UNITED STATES. IT IS NOT INTENDED FOR INDIVIDUALS LOCATED IN OTHER COUNTRIES.

TBHC Delivers, LLC (also referred to as “we,” “us,” and “our”) is committed to protecting the privacy and security of the personal information we collect, use, share, and otherwise process as part of our business.  We also believe in transparency, and we are committed to informing you about how we treat the personal information that we collect and process.

When does this Policy apply?  This Privacy Policy (the “Policy”) describes our practices for the personal information for which we are a “data controller” under applicable law, including when you visit the one of our websites that link to this Policy, such as https://www.tbhcdelivers.com/ (the “Website”).

We collect the following information for the purposes described in the “How Do We Use and Share Your Information?” section of this Policy.

Cookies and Similar Technologies

What Are First- and Third-Party Cookies? A “cookie” is a small file created by a web server that can be stored on your device (if you allow) for use either during a particular browsing session (a “session” cookie) or a future browsing session (a “persistent” cookie). “Session” cookies are temporarily stored on your device and remain there until they expire at the end of your browsing session. “Persistent” cookies remain stored on your device until they expire or are deleted by you. Local shared objects (or “flash” cookies) are used to collect and store information about your preferences and navigation to, from, and on a website. First-party cookies are set by the website you are visiting, and they can only be read by that site. Third-party cookies are set by a party other than that website.

What are “Similar Technologies”? In addition to cookies, there are other data collection technologies, such as Internet tags, web beacons, pixels, (clear gifs, pixel tags, and single-pixel gifs), and navigational data collection (log files, server logs, etc.) that can be used to collect data as you navigate through and interact with a website. For example, web beacons are tiny graphics with unique identifiers that are used to understand browsing activity. UTM codes are strings that can appear in a URL when you move from one web page or website to another. The string can represent information about your browsing, such as which advertisement, page, or publisher sent you to the receiving website.

 What Cookies and Similar Technologies Are in Use and Why Do We Use Them?

Google Analytics. We use Google Analytics to collect and process statistical data about the number of people using the Website and to better understand how they find and use the Website. The data collected includes data related to your device/browser, your IP address, and on-site activities to measure and report statistics about user interactions. The information stored is reduced to a random identifier. Any data collected is used in accordance with this Policy and Google’s privacy policy. You may learn more about Google Analytics by visiting https://www.google.com/policies/privacy/partners/ and https://support.google.com/analytics/answer/6004245. You can learn more about Google’s restrictions on data use by visiting the Google Privacy Policy at: https://www.google.com/policies/privacy. To opt-out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout and install the opt-out browser add-on feature. For more details, visit the “Google Analytics opt-out browser add-on” page located at https://support.google.com/analytics/answer/181881?hl=en.

Google Tag Manager. The Website uses Google Tag Manager, which allows marketed website tags to be managed using an interface. The tool itself (which implements the tags) does not use cookies and does not register identifiable data. The tool causes other tags to be activated which may, for their part, register personal data under certain circumstances. Google Tag Manager does not access this information. Google Tag Manager is subject to the Google Privacy Policy located at https://www.google.com/intl/en/policies/privacy.

Other Third-Party Technologies. Some third parties may use data collection technologies to collect information about you when you browse the Internet. We do not control these third parties’ technologies or how they may be used. If you have questions about targeted content, you should contact the responsible party directly or consult their privacy policies.

Choices About Cookies and Similar Technologies. Most web browsers are set by default to accept cookies. If you do not wish to receive cookies, you may set your browser to refuse all or some types of cookies or to alert you when cookies are being stored. These settings may affect your enjoyment of the Website’s functionality. In addition, adjusting the cookie settings may not fully delete all of the cookies that have already been created. To delete them, you should review your web browser settings after you have changed your cookie settings. The links below provide additional information about how to disable cookies or manage the cookie settings:

• Google Chrome
• Firefox
• Microsoft Edge
• Safari for Mac and iPhone

You can learn more about internet advertising practices and related consumer resources at https://youradchoices.com/control, https://thenai.org/about-online-advertising/faq, and http://www.networkadvertising.org/choices.

How do we use the information described in this Policy? To the extent permitted by applicable law, we may use the information described above in order to:

• Operate and improve our business, services, and the Website
• Provide you with services, products, content, customer service, and functionality
• Honor our terms of service and contracts
• Manage, maintain, and improve our relationship with you and your use of the Website
• Process and complete transactions
• Improve our products and services and develop new products and services
• Communicate with you and respond to your feedback, requests, questions, or inquiries
• Register you for our email lists and send you periodic messages
• Engage with you on social media
• Enable you to share comments, questions, and answers
• Ensure the privacy and security of our Website and our services
• Detect, investigate, and take steps to prevent fraud, illegal activities, and prevent loss
• Support and improve the Website, including evaluations of functionality and features
• Improve our customer service
• Maintain our databases and back-ups, including records of our communications with you
• Promote our products and services
• Contact you about other products and services
• Improve our marketing efforts, including by providing more tailored content and advertising
• Administer a promotion or survey
• Assess the success of marketing and advertising campaigns
• Analyze use of the Website and our services and prepare aggregate traffic information;
• Recognize your device and remember your preferences and interactions
• Provide you with a more personal and interactive experience on the Website
• Determine and track user interests, trends, needs, and preferences
• General operational purposes, including procurement, financial and fiscal management, risk and compliance management, and reporting
• Facilitate corporate mergers, acquisitions, reorganizations, dissolutions, or other transactions
• Obtain and maintain insurance coverage and professional advice
• Accomplish any other purpose (1) that is related or ancillary to any of the purposes described in this Policy, (2) that is described to you when you provide the information or to which you consent; or (3) for which we have a legal basis under the law
• Comply with applicable laws
• Comply with civil, governmental, regulatory, and legal inquiries, investigations, warrants, subpoenas, orders, or summonses and other process
• Cooperate with law enforcement agencies
• Establish, exercise, and defend legal rights or claims
• Create, use, retain, and disclose de-identified or aggregated data
• Any other purpose with your consent

In addition, we may also use Job Applicant Information for the following additional purposes:

• For recruitment and human resources purposes
• To assess and document your qualifications for the requirements of those jobs you apply for with us
• To confirm your identity and your entitlement to work in the applicable country
• For personnel and human resources management (including ordinary business practices related to the establishment, maintenance, and termination of relationships; personnel management and administration; business management and planning; administering benefits; conducting performance reviews and disciplinary proceedings; processing employee work-related claims; and addressing labor relations issues)
• For the management of our operations and organization (including the establishment, performance, and management of business activities of the organization; operation, evaluation, and improvement of our recruiting system; accounting and auditing; obtaining or maintaining insurance coverage; managing risks; or obtaining professional advice)
• For security management purposes (including ensuring the security of our premises and information held by us as well as the safety of our personnel; preventing fraud; and network and information security)
• To comply with federal, state, or local laws (including obtaining and releasing personal information as required by law; maintaining records that can include personal information, such as government identifiers, information relating to sickness, maternity or parental leave, pension and retirement; and establishing, exercising, or defending legal claims, whether in court, administrative, or other proceedings)

How do we disclose or share the information described in this Policy? Where permitted by applicable law, we may share the information described above in the following contexts:

We keep your information for as long as is necessary to fulfill the purposes for which it was collected, to comply with our business requirements and legal obligations, to resolve disputes, to protect our assets, to provide our services, and to enforce our agreements.

We may delete your information if we believe it is incomplete, inaccurate, or that our continued storage of it is contrary to our objectives or legal obligations. When we delete data, it will be removed from our active servers and databases, but it may remain in our archives when it is not practical or possible to delete it.

We may retain and use anonymous, de-identified, or aggregated information for as long as is permitted under applicable law.

We have adopted security measures that are designed to protect the personal information under our control. From time to time, we review our security procedures and consider new technologies and methods.

But, no security system is perfect, and no data transmission is 100% secure. Although we strive to protect your information, we cannot guarantee or warrant the security of any information transmitted to or from the Website.  Your use of the Website is at your own risk.  We cannot guarantee that your data will remain secure in all circumstances.

If a data breach compromises your personal information, we will notify you and any applicable regulator when we are required to do so by applicable law.

Please use the “Contact Us” details provided at the end of this Policy to exercise your rights and choices under this Policy. We honor requests when we are required to do so under applicable law.

Updating Your Information. Our goal is to keep your information accurate, current, and complete. If any of your information changes, please let us know via any of the “Contact Us” details at the end of this Policy.

Email Preferences. If you do not want to continue receiving emails from us, you may opt-out by clicking the “unsubscribe” button at the bottom of our emails or by contacting us via any of the “Contact Us” details at the end of this Policy. Please provide your name and contact information in your request, and we will respond to your request in accordance with applicable law.

Complaints. If you believe your rights relating to your personal information have been violated, please contact us via the “Contact Us” details provided at the end of this Policy.

Individual Rights. You may have certain rights relating to your personal data under local data protection laws. We honor individuals’ rights where required under applicable law, and, depending on the applicable laws, these rights may include the right to:

• Access your personal information;
• Know more about how we process your personal information;
• Rectify inaccurate personal information and, taking into account the purpose of processing the personal information, ensure it is complete;
• Erase or delete your personal information;
• Restrict our processing of your personal information;
• Transfer your personal information to another controller, to the extent possible;
• Object to certain processing of your personal information;
• Opt-out of certain disclosures of your personal information to third parties;
• If you’re under the age of 16, or such other applicable age of consent, opt-in to certain disclosures of your personal information to third parties;
• Not be discriminated against for exercising your rights described above;
• Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects; and
• Withdraw your consent at any time (to the extent we base processing on consent), without affecting the lawfulness of the processing based on such consent before its withdrawal.

All requests should be sent to the contact details noted in the “Contact Us” section of this Policy. Your personal information may be processed in responding to these rights.

Depending on where you live in the United States, you may have certain rights relating to your personal information. We honor these rights where required under applicable law. These may include the following:

Right to Confirmation and Access. Residents of certain states have the right to confirm whether we process their personal information and to access such personal information.

Right to a Copy. Residents of certain states have the right to access their personal information, including a right to obtain a copy of the consumer’s personal information in a portable and, to the extent technically feasible, readily usable format that allows the consumer to transmit the data to another entity without hindrance. Residents of certain states also have the right to receive a list of specific third parties to which we have disclosed the consumer’s personal data.

Right to Know. Residents of certain states have the right to request: (1) the categories of personal information we have collected about you; (2) the categories of personal information about you that we have sold or shared and the categories of third parties to whom the personal information was sold or shared; (3) the categories of personal information about you that we disclosed for a business purpose and the categories of third parties to whom the personal information was disclosed for a business purpose; Our response will cover the 12-month period preceding our receipt of a verifiable request unless a longer period is requested by you.

Right to Delete. Residents of certain states have a right to request the erasure/deletion of certain personal information collected or maintained by us. As described herein, we will delete your personal information from our records and, as applicable, notify any service providers and contractors (as defined under applicable law) to delete your personal information from their records. However, we are not required to honor a deletion request if an exemption applies under the law.

Right to Correct. Residents of certain states have a right to correct inaccuracies in their personal information, taking into account the nature of the personal information and the purposes for which we process the personal information. We will use commercially reasonable efforts to correct the inaccurate personal information as directed by you.

Rights Regarding Sensitive Data. We only process sensitive data with your consent or where otherwise permitted by applicable law. Where you have provided consent to this processing, you may revoke your consent or opt out of the processing of your sensitive data at any time.

Right to Opt-Out. Residents of certain states have the right to direct us to stop selling your personal information to third parties and to refrain from doing so in the future. Residents of certain states also have the right to opt of targeted advertising and profiling based on your personal information.

Submission Process. You may submit a request to exercise one of the above rights via a toll-free telephone call to 1-800-235-3798, by email to info@tbhcdelivers.com. If a request is submitted in an incorrect manner or if it is deficient, we will either (1) treat the request as if it had been submitted via the designated manner, or (2) provide you with specific directions on how to submit the request or remedy any deficiencies, as applicable.

Verification Process. We are required to verify the identities of those who submit requests to exercise certain of the above rights. To determine whether the individual making the request is the consumer about whom we have collected information, we will verify your identity by matching the identifying information provided by you in the request to the personal information that we already maintain about you. As a part of this process, you will be required to provide your name, email address, mailing address, and/or telephone number. We will inform you if we cannot verify your identity.

• If we cannot verify the identity of the person making a request for categories of personal information, we may deny the request. If the request is denied in whole or in part for this reason, we will provide a copy of, or direct you to, our privacy policy.
• If we cannot verify the identity of the person making the request for specific pieces of personal information, we are prohibited from disclosing any specific pieces of personal information to the requestor. However, if denied in whole or in part for this reason, we will evaluate the request as if it is seeking the disclosure of categories of personal information about the consumer.
• If we cannot verify the identity of the person making a request to delete, we may deny the request.
• If there is no reasonable method by which we can verify the identity of the requestor to the degree of certainty required, we will state this in our response and explain why we have no reasonable method by which we can verify the identity of the requestor. In such cases we may not be required to comply with the request or may request additional information reasonably necessary to verify the request.

Authorized Agents. Authorized agents may submit requests via the methods identified in this Policy. If you use an authorized agent to submit a request to know or a request to delete, we may require: (1) the authorized agent to provide proof that you gave the agent signed permission to submit the request; (2) you to verify your identity directly with us; and (3) you to directly confirm with us that you provided the authorized agent permission to submit the request. However, we may not require these actions with respect to confirmed guardianship, conservatorship, power of attorney, or other protective arrangement in accordance with applicable law.

Excessive Requests. If requests from a consumer are manifestly unfounded or excessive, in particular because of their repetitive character, we may either (1) charge a reasonable fee, or (2) refuse to act on the request and notify the consumer of the reason for refusing the request. If we charge a fee, the amount will be based upon the administrative costs of providing the information or communication or taking the action requested.

Non-Discrimination. You have the right not to receive discriminatory treatment by us due to your exercise of the above rights. We do not offer financial incentives and price or service differences, and we do not discriminate against consumers, employees, applicants, or independent contractors for exercising their rights under applicable law.

Appeals Process. Residents of certain states have the right to appeal a refusal to take action on a request within a reasonable time after your receipt of the decision. You may submit an appeal to a decision on your request via a toll-free telephone call to 1-800-235-3798 or by email to info@tbhcdelivers.com. We will inform you of any action taken or not taken in response to the appeal, along with a written explanation of the reasons in support of the response.

Nevada Residents. Nevada residents may submit a verified request to us at info@tbhcdelivers.com to request that we not make any sale (as defined under Nevada law) of any covered information (as defined under Nevada law) that we have collected or will collect about you. Please provide your name and contact information in your request, and we will respond to your request in accordance with Nevada law.

This Policy only applies to the Website. It does not apply to any websites, applications, or services provided by third parties.

The Website may contain links to and content from third parties. These links are to external resources and third parties that have their own privacy policies and with which we may have no relationship.  It may not always be clear to you which links are to external third-party resources.  If you click on a third-party link, you will be redirected away from the Website. You can check the URL to confirm whether you have left the Website.

We cannot and do not (1) guarantee the privacy or security practices of third parties or any content provided by third parties, (2) control third parties’ independent collection or use or your information, or (3) endorse any third-party information, products, services, applications, or websites.

Any information provided by you or collected from you by a third party will be governed by that party’s privacy policy and terms of use. You should review their privacy policy and terms of use carefully.

Our Website and services are not directed to children under the age of 13, and we do not knowingly collect information online from children under the age of 13. No one under the age of 13 may access, browse, or use the Website or provide any information to us online. If we learn that we have collected or received personal information from a child under the age of 13 online without a parent’s or legal guardian’s consent, we will take steps to stop collecting that information and to delete it. If you believe we have received any information from a child under the age of 13 online, please contact us using the “Contact Us” details provided at the end of this Policy.

For information about the Children’s Online Privacy Protection Act, please visit the Federal Trade Commission’s website.

If you have consented to receive text messages from TBHC, you may receive text messages related to updates, scheduling, or other relevant information specific to you or your inquiry.

Message and data rates may apply. You can opt-out at any time by texting “STOP.” For assistance, text “HELP”. Messaging frequency may vary. SMS consent and phone numbers are not shared with any third parties/affiliates for marketing purposes.

We may update this Policy from time to time. If we change this Policy, we will post the revised version on the Website. Any changes, updates, and modifications will be effective immediately upon posting. If we make material changes, we may also notify you through a notice on the Website’s homepage, and/or we may send you an email regarding the updates.

You should read this Policy carefully before using the Website, and you should review it from time to time so that you are aware of its current terms. Your continued use of the Website after the “Last Updated” date will constitute your acceptance of and agreement to any changes and to our collection, use, and sharing of your information according to the then-current Policy. If you do not agree with this Policy, you should not use the Website.

For more information, or if you have questions about this Policy, you may contact us using the information below.

In Writing:        TBHC Delivers

2967 Sidco Dr.

Nashville, TN

By Email:          info@tbhcdelivers.com

By Telephone: 1-800-235-3798