What to Expect from Us as Your Foodservice Program Partner

by | May 17, 2023 | Program Management

We are thrilled you’ve chosen to partner with TBHC Delivers® and Hunt Brothers® Pizza. We are grateful for the opportunity to serve you and contribute to your store’s success. Your Account Manager (AM) is guaranteed to provide you with the highest quality service, exceptional support, and the best products to ensure your store stands out and succeeds. Your AM is always available to assist you with any questions or guidance you may need to increase your store’s Hunt Brothers Pizza sales. 

TBHC Delivers has developed a service model to provide an exceptional pizza program through direct-to-store distribution with a streamlined delivery process and superior customer service. As our partner, we are committed to fulfilling our 15-Point Promise every time your Account Manager visits your store. Outlined are some things you can expect from that promise. 

Your Account Manager is as much a part of your team as they are a part of ours. You are our business partner, and we will greet you as such. We provide our AMs with the latest training and resources to ensure they provide the most effective service and training to you and your staff to meet your Hunt Brothers Pizza sales goals.  

We understand the importance of the ease of traffic flow to and from your gas pumps and will never hinder that. When your Account Manager arrives at your location, they will make sure that your gas pumps remain visible and accessible, taking care not to block your pumps with our trucks. They will also complete their work quickly and efficiently while being mindful of noise levels and taking all necessary precautions to ensure the safety of staff and patrons. 

To maximize sales, your Account Manager will advise you on the most effective ways to use point of purchase (POP) marketing to display Hunt Brothers Pizza products and promotions. POP marketing is any marketing or sales promotion strategy a store uses to encourage the purchase of its product(s). Your Account Manager will check all outdoor POP signage during their visit and replace it as needed.

Check out our previous blog to learn more about POP marketing! 

It is imperative to keep equipment clean and maintain an organized Pizza Shoppe. Convenience store retailers attract the most shoppers by focusing on the fundamentals, with cleanliness being the number one reason customers choose one convenience store over another (csnews.com). Aside from attracting customers, you want to protect your investment by cleaning and performing maintenance on your pizza equipment, so it remains durable and long-lasting. Your Account Manager will check the oven and other equipment for cleanliness and alert you or your staff to potential issues. 

Limited time offers (LTOs) generate a sense of urgency in customers, which creates higher demand. It helps keep customers engaged and interested in the brand, which increases customer loyalty over time. Additionally, it can create a sense of nostalgia, which can be a powerful tool in marketing. Your Account Manager will keep you updated on new products, limited time offers, and promotions to keep your Pizza Shoppe fresh and attractive. 

To take full advantage of the Hunt Brothers Pizza branded program, you will need to manage inventory well to maximize profits and minimize costs. Keeping your inventory well-stocked, up-to-date, and relevant will create a positive shopping experience for your customers and keep them coming back to your store. If you don’t, inventory may become more of a liability and negatively impact cash flow – your Account Manager is here to ensure that does not happen. They will review your inventory, bring orders in from our trucks, and physically check in any products with you. They will also rotate toppings and other products and put supplies away. Your AM will work with you to provide the right products in the right quantities at the right time. 

Your Account Manager is available to offer guidance on strategies that can increase sales and improve the profitability of your Pizza Shoppe. These may include implementing local store marketing, point-of-purchase marketing, and promotional activities to enhance brand visibility, foster customer loyalty, and attract new customers. Rest assured that your AM will provide practical and actionable suggestions tailored to your specific business needs. 

Reach out to your Account Manager if you have questions about inventory, equipment, marketing, or anything related to your account. Your AM can help you find the right Hunt Brothers Pizza products for your customers, provide guidance on promotions, and troubleshoot any issues you may encounter. Our Account Managers can also train or refresh employees on Hunt Brothers Pizza processes. 

As part of the TBHC Delivers service model, our commitment to you is to fulfill our 15-Point Promise with each store visit. Your AM goes beyond delivering the supplies you need for your Hunt Brothers Pizza business. They are committed to ensuring that every task, whether big or small, is completed with precision and care throughout the process. Your Account Manager will provide the guidance and support you need to achieve the highest levels of sales and profitability possible for your Pizza Shoppe. 

Please visit our website to see the complete 15-Point Promise list. 

TBHC Delivers® 

TBHC Delivers is the largest distributor of Hunt Brothers Pizza; we are our own business and brand. We own our trucks and follow, believe and deliver on all Hunt Brothers Pizza’s visions. TBHC Delivers builds upon the high-quality product of Hunt Brothers Pizza with value-add customer service like our 15-Point Promise.